FAQ

SHOPPING

WHAT IF I NEED TO CANCEL MY ORDER?

Please email us at Info@DopeWatchBands.com with your order number and let us know that you are looking to cancel your order and we will take care of you.  Please keep in mind that we process orders quickly, and may be unable to cancel your order.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

We will send you a tracking number once your order has been shipped. It may take up to 24 hours for the tracking information to be updated.

If you have made an account with us you can login through our home page.

Account Information > Order History

  

WHY ARE YOUR PRODUCTS PRICED THE WAY THEY ARE?

We are dedicated to giving you the best products we possibly can. Our pieces are made overseas with an extreme attention to detail. Rest assured you can expect Premium high quality piece to add to your wearable from DopeWatchBands.

 

THE ITEM I WANT IS OUT OF STOCK!

Go to the product page, and be sure to include your email in the field provided for the product you want and we will keep you updated when it’s back in stock.

 

SHIPPING

I'VE PLACED MY ORDER, WHEN WILL IT SHIP?

All orders will ship in 1-3 business days. Once processed you will receive a Shipping confirmation email with your tracking information.

Shipping is always FREE  FOR USA, CANADA & MEXICO CUSTOMERS.

 

WHEN WILL I RECEIVE MY ORDER ONCE IT HAS SHIPPED?

This depends on your location! We currently offer:

 

FREE Standard Shipping: 4-7 Business Days

 

We source our inventory from several Manufacturers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center  in California that all of our products ship from for International orders. So, please allow for up to 3-6 weeks if the order is international.

USA orders ship from our Warehouses in the United States Located in California, Texas and New Jersey.

DO YOU OFFER FREE SHIPPING?

We do! Our standard 4-7 Business Day ground shipping is free for ALL USA, CANADA & MEXICO orders.

HELP!  MY ORDER IS LOST :(

Contact us, and we'll help you find it! 

Info@DopeWatchBands.com

 

INTERNATIONAL SHIPPING

Please see our International section below

 

RETURNS

Items purchased from DopeWatchBands are eligible for a full refund or can be exchanged within 14 days of you receiving your purchase. 

 

DOMESTIC RETURNS (USA ONLY)

Please email us with your order number in the subject line.  You can opt for a refund or an exchange, and the return shipping is on you.

 

WRONG/DAMAGED ITEMS

If you receive an incorrect item or an item that is damaged, please contact customer service immediately. Please send a photo of the damaged item if applicable.  You have 14 days after the purchase to exchange or get a refund on defective items.

 

INTERNATIONAL

INTERNATIONAL RETURNS

Please see our International section below.

WHAT ARE THE SHIPPING COSTS FOR INTERNATIONAL?

We offer FREE Standard shipping worldwide on ALL INTERNATIONAL ORDERS . 

 

WHERE DO YOU SHIP TO INTERNATIONALLY?

Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Panama, Poland, Portugal, Reunion, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Ukraine, and United Kingdom.

 

DUTIES + TAXES

1.  DDP:  Delivered Duty Paid

2.  DDU:  Delivered Duty Unpaid

Countries shipped Delivered Duty Paid:  UK, Australia, Japan, Canada, France, Germany, Italy, Spain, Greece, and Switzerland.  Your taxes and duties will be calculated in checkout and you will be charged when you place the order.

All other countries are shipped Delivered Duty Unpaid, and all local, state and national taxes are the full responsibility of the international customer.  The taxes and duties will not be calculated in checkout.  You will be responsible for paying the taxes and duties upon delivery of the order.  We recommend contacting your local city of residence for information regarding these costs.

The price associated with duties and taxes vary from country to country. 

 

INTERNATIONAL RETURNS

Please email us with your order number in the subject line.  You can opt for a refund or an exchange, and the return shipping is on you! 

Size Chart
iphone size chart